Because we’re running our biggest upgrade sale we’ve ever had, we’ve been getting in a lot of calls from customers wondering what’s in the fine print. I’ve received questions about whether or not users have to pay for the same books twice, and why it’s worth their investment.
Here’s what you need to know:
You never pay for the same book twice.
If you’re upgrading to a bigger base-package, (whether you’re upgrading from Logos 4 or getting a bigger Verbum package) your upgrade price will never include books you already own. Our custom discounting engine takes into consideration 100% of the books and datasets you already own and gives you a corresponding discount on a Verbum base package. In other words, you only pay for items that are brand-new to you.
You never lose any books
Occasionally we hear from customers that the one thing holding them back from upgrading is their fear of losing books. And rightly so: Many of you have invested thousands of dollars with us. One of our top priorities is ensuring that your investment is safe. That’s why we’ve committed to making sure all your books will always work in the latest versions of our software. Even books purchased 20 years ago still work in Verbum today. And we’ve provided free updates to new file formats and added new tagging and functionality—again, for free.
So rest assured that when you move to Verbum you bring all of your existing library of books along with you, for free—and you benefit from the advances we’ve made by adding new tagging. Once you buy books, they’re yours for life. And they just keep getting better, with no additional cost to you.
We’re here to help
If you ever have any questions about upgrading, your resources, or anything having to do with your software, just contact us and let us know. You can call in at 877-542-7664, visit the forums, or leave a comment right here in the combox.